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About CCA

Putting technology to work for you.

Founded in 1971, CCA is a full service direct mail production facility specializing in continuous form printing, data processing, personalization, finishing, and mail processing. In 1973, CCA emphasized technology to improve each direct mail process, and was instrumental in bringing state-of-the-art personalization techniques to its clients. This innovative mindset has continued each day over 47 years, allowing us to maintain a freshness and quality of business unrivaled by other production facilities.

On August 26th, 2017, over 200 local and surrounding area firefighters worked through the night and the next day, but were unable to contain a quickly spreading fire at our Boston, VA facilities. Thankfully, no one was injured, but our production facility was totally destroyed. Steve Fisher had always known that CCA's greatest assets were the talented, dedicated, and hard working people who helped to build and grow the business. So, without hesitation, Steve's direction was to rebuild and come back stronger than before.

Today, CCA is operating in our new facilities in Elkwood, VA.  Focusing on our core services and adding new equipment every day, we're continuing to provide the same quality products and service our customers have come to know and expect.

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Corporate Statement

  First, last and always, the final result of our efforts must be customer satisfaction.

To create a superior level of customer satisfaction, we all must understand the customers’ pre-purchase expectations, and then meet or exceed these expectations while making the whole process enjoyable enough so that the customer will want to repeat it. 

We also recognize that our customers expect our services to continually improve. We must therefore, involve everyone in a daily obsession that no job, service, or product is ever good enough. The search for new and better products produced faster, must go on. 

We realize that each of our individual efforts and abilities are inadequate to meet this challenge. Only through teamwork and cooperation can we achieve true customer satisfaction. Our success rises or falls on our ability to enlist the skills and knowledge of our employees working together as a team, in which the whole becomes greater than the sum of its parts.

It only takes one of us to fail, but it takes all of us working together to succeed. To serve ourselves best, we must learn to serve our fellow worker most. 

To work effectively as a team, we are committed to the following values and goals:

  1. We treat each other with the same high standards of professionalism and respect which we want to receive and expect the highest levels of performance from ourselves and our fellow employees.

  2. People are our most valuable resource; and listening is our most valuable tool in achieving customer satisfaction.

  3. We proactively solve problems. We believe: fix it or it will break.

  4. We sell value, not price. Performance, not excuses.

  5. We create value through listening to our customer needs and creating innovative solutions which differentiates us from our competitors.

  6. Quality products can only be produced in a quality environment; therefore, the cleanliness of our plant and maintenance of our equipment will be second to none. It requires the daily involvement to everyone.

  7. Quality is based on continuous training and focuses on prevention not inspection.

  8. Responsibility always exceeds authority. If you see something that needs doing, do it without passing the buck whether or not it fits your job description. We do not tolerate “it’s not my job syndrome.”

  9. We recognize that change is inherently risky but not changing is a far greater risk. To be a truly dynamic company, we will always stand on the razor’s edge between stagnation and chaos. This delicate balance can only be maintained with an informed and involved work force. We therefore cannot over train, over involve, or over inform our employees.

  10. We believe primary responsibility for changing the job exists with the person doing the job; logically they are the person best suited to improving it. Therefore, everyone is evaluated on what and how they positively contributed to changing the company.

  11. We guard against bureaucratic procedure, turf guarding and rigid departmental boundaries which are designed to serve the individual and not the team or customer.

  12. We are committed to the dual standard of zero defects and zero lead time. “We do it right and we do it right away.”

  13. We are committed to evaluate everything and prepared to change it! The “We have done it this way” attitude is not tolerated.

  14. We have a ‘Can do’ attitude. We believe if it can be done – we can do it. We only say “no” when we have exhausted all available options.

  15. Attitude cannot be legislated but must be nurtured and must be demonstrated in deed, not only in word.

  16. We care more